Policy

Terms of Sale

Effective October 27, 2026

These terms apply to every quote, order and product from JLD Designs Co., LLC (“JLD,” “we,” “us”). By sending a quote request, approving a quote or paying for an order, you agree to them.

1. Quotes and prices

Prices shown on our website are estimates. Your price is final only once it appears in your written quote. Items marked “Price with quote” are priced in your quote, and when an order includes any of them, the website doesn’t show a total. Quotes are good for 1 month from the quote date unless the quote says otherwise. After that, prices may change: ask for a new quote on your request page and we’ll send an updated one. We may correct obvious pricing or typing errors before production. Prices are in US dollars.

2. Your design and approval

Quoted orders (booths, displays and custom items): you send a request, we confirm your price, you pay, and then we design it with you and send your free design proof. Checkout orders (business cards, print, signs, stickers and apparel ordered on our website): you build a design preview and pay at checkout, then we finalize your design and send it to you to approve. Either way, nothing is made until you approve your final design. Please check spelling, wording, colors, sizes and layout carefully. When you approve a design, we produce it exactly as shown, and we aren’t responsible for mistakes in a design you approved. Changes after approval may cost extra and delay your order. A reorder of a design you already approved is made from that approved design after we check the file.

3. Your logos and artwork

By sending us logos, text, photos or artwork, you confirm that you own them or have permission to use them, and that printing them doesn’t violate anyone’s trademark, copyright or other rights. You agree to cover any claims, costs or damages that result if that isn’t true. We may decline any design that we believe infringes someone’s rights or is offensive or unlawful. Low-resolution files may print blurry; we’ll point this out when we can, but if you approve the proof, we’ll print with the files provided.

4. Colors and materials

Colors on screens and on our previews are approximate and can differ from printed colors. Fabrics, garments and materials vary slightly from batch to batch. Small differences in color, print position or size are normal for custom printing and aren’t defects. Garments come from third-party brands; if a style or color becomes unavailable, we’ll contact you about a substitute before producing.

5. Payment

Orders under $500 (including tax) are paid in full when you order. Orders of $500 or more (including tax) start with a 50% deposit, which starts your design work and is non-refundable; you pay the balance when you approve your final designs. If your quote or order page shows a different payment plan, that plan applies. Either way, we send you your final design before anything is made, and nothing goes into production until you approve it and your order is paid in full. Items can be added, removed or changed before production; your total and balance update to match. Payment instructions are on your request page.

Checkout orders (business cards, print, signs, stickers and apparel ordered on our website) are paid in full at checkout, whatever the total.

Sales tax: we charge Michigan sales tax (6%) on orders delivered in Michigan, and none for other states. Printables are not taxed. If you claim an exemption, you confirm your exemption certificate is valid for the purchase; if it isn’t, the sales tax is still owed and you agree to pay it.

6. Production and delivery

Delivery times are estimates that start after you approve your final design and your payment is received, as described in our Shipping & Returns policy. Shipping is free to the lower 48 states and DC. For any other US address (Alaska, Hawaii, Puerto Rico, US territories and APO/FPO), we add the shipping cost to your order and email you the total before you pay. We don’t ship outside the United States. We aren’t responsible for delays caused by carriers, weather, supply shortages or other events outside our control, or for losses from a late delivery, such as a missed event, unless we confirmed your date in writing.

7. Cancellations and changes

You can cancel any time before you pay, at no cost. After you pay, you can cancel from your request page until production begins. On any order paid in full (orders under $500, and checkout orders at any total: apparel, print, signs, stickers and business cards bought at a fixed price on our website), we keep a $50 non-refundable design fee for the work already done and refund the rest. On quoted orders of $500 or more, the deposit is kept for the design work and any balance you paid is refunded. Gift Boutique orders have no design step: cancel before your gift ships and we refund everything you paid. The page shows exactly what you get back before you confirm. If your order changes after you pay and the total goes up (for example, you add an item), you pay the difference on your request page. If a change after you pay lowers your total, you choose: we refund the difference to your card, or keep it as a credit for your next order. Credits don’t expire. Business cards are printed exactly as you approve them, so card orders can’t be canceled or refunded once you approve the final design; if your cards arrive damaged, we replace them. If we can’t make your order (for example, an item is discontinued), we refund everything you paid. Once production begins, your order is custom and can’t be canceled or refunded.

8. Returns, damage and defects

Custom products can’t be returned. If an item arrives damaged, defective or different from your approved design, report it within 7 days of delivery with photos as described in our Shipping & Returns policy. Our remedy is to replace the item (or refund it if a replacement isn’t possible). If you don’t report a problem within 7 days of delivery (the carrier’s delivered date, or the day we hand your order to you), or once you confirm your order arrived in good condition, your order is considered accepted.

9. Use and care

Follow any setup and care instructions. Canopies, flags and outdoor displays should be taken down or secured in high winds and storms. Normal wear, sun fading, and damage from weather, misuse or improper setup aren’t defects. Except as stated in these terms, products are provided as described in your approved design, without other warranties, to the extent the law allows.

10. Limit of liability

To the extent the law allows, our total liability for any order is limited to the amount you paid for that order, and we aren’t liable for indirect, incidental or consequential damages such as lost profits or lost business.

11. Showing your order

We may photograph finished products, including your logo, and share them on our website and social media. If you’d rather we didn’t, just tell us and we won’t.

12. Governing law

These terms are governed by the laws of the State of Michigan. If a problem comes up, please contact us first so we can try to resolve it. Any dispute that can’t be resolved informally will be handled in the courts of the State of Michigan.

13. Printables (digital downloads)

Printables from our Library are digital files. You can download them right after checkout, and they stay on your library card, where you can download them again and get any updated versions for free. Each printable comes with the license shown on its page (usually personal and family use, or one classroom or parish group); please don’t resell, share or post the files. Because files are delivered instantly, all sales of printables are final. If a file won’t open or has a mistake, tell us and we’ll fix it or send a working copy. Printables are not physical products, and nothing ships.

14. Changes to these terms

We may update these terms. The version in effect when you send your quote request or place your order applies to that order.

Contact

JLD Designs Co., LLC · Michigan. Questions about these terms: jld.designs.co@gmail.com or a message on Instagram at @jld.designs.co.