Policy

Shipping & Returns

Effective October 27, 2026

Where we ship

We ship anywhere in the United States: all 50 states, Washington, DC, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands and military (APO/FPO) addresses. Standard shipping to the lower 48 states and DC is free on custom orders. For every other US address, we calculate the shipping cost and add it to your order before you pay. We don’t ship outside the United States.

Gift Boutique orders

Items from our Gift Boutique (crosses and Ave Maria keepsakes) are ready-made. They ship from Michigan in 1 to 2 business days after your payment, by USPS or UPS, with tracking on your order page. A single gift ships for the flat fee shown at checkout; two or more gifts in one order ship free. Michigan sales tax (6%) is added at checkout for orders shipped to Michigan; there is no sales tax for other states.

Printables

Printables from our Library are instant downloads: nothing ships. Your files are ready the moment you pay, we email you the links, and everything stays on your library card. Printables are not taxed. All sales of printables are final; if a file has a problem, we’ll fix it.

How long it takes

Production and delivery times start once you approve your final design and your payment is received. They are estimates, not guarantees.

If you have a deadline, enter it as your “Need by” date and we’ll tell you on your request page whether we can make it. A date is only guaranteed if we confirm it in writing on your request page.

Tracking

When your order ships, we post the carrier and tracking number on your request page and email you. Tracking updates appear on your request page as the carrier scans your package.

Local hand delivery

For some local orders we may arrange to meet and hand your order to you in person. For a hand-delivered order, the delivery date is the day we hand it to you.

Reviewing your order (7 days)

When your order is delivered (or handed to you), we’ll ask you on your request page to check every item. Within 7 days of delivery, please either confirm that everything arrived in good condition or report a problem.

• Delivery is the date the carrier’s tracking shows as delivered to the address you gave us, or the date we hand your order to you.
• If you don’t confirm or report a problem within 7 days of delivery, your order is considered received in good condition and accepted, and it will be closed.
• Once you confirm your order arrived in good condition, it is closed. Please check everything before you confirm.

Returns

All sales are final. Custom products are made to order with your design. Gift Boutique items are ready-made, not custom, but they follow the same return rules. We can’t accept returns or exchanges for change of mind, ordering the wrong size or quantity, or details you approved in your design. If something arrives damaged, defective or wrong, we’ll make it right (see below).

Damaged, defective or misprinted items

If your order arrives damaged, defective or doesn’t match your approved design, we’ll make it right. Typically we produce and send a new replacement item at no cost to you.

• Report it within 7 days of delivery using “Report a problem” on your request page (or by email, with your request number).
• Include clear photos of: the outside of the shipping box with the shipping label readable, the packaging as you opened it, and the damage or problem up close (for missing items, everything that arrived). For hand-delivered orders, a photo of the problem is enough.
• Please don’t use, wash or alter the item before you report it. We may ask you to send the item back, and we’ll cover that shipping.
• If a replacement isn’t possible, we may refund the affected item instead.

Lost packages

If tracking shows your package lost, tell us and we’ll open a claim with the carrier. Once the carrier confirms it’s lost, we’ll send a replacement or refund the affected items. A package that tracking shows as delivered to the address you gave us is considered delivered.

Address changes

Please check your shipping address carefully. If a package is returned or must be reshipped because of an incorrect or incomplete address, reshipping costs are yours.